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OCT Customer Service Officer and Cable Inspector

The Office of Cable Television promotes adequate, economic, and efficient cable television service to the residents of DC. OCT regulates and audits cable TV companies for the public interest and negotiates on behalf of the residents for the best possible service from cable providers. OCT is the cable customer's advocate, holding cable companies to the highest levels of customer and technical service.

OCT Customer Service Officer
Marcella Hicks

OCT has professional staff who assist DC cable consumers with customer service inquiries and complaints. Marcella Hicks has won numerous customer service awards for her efforts to constantly improve service and responsiveness within the cable companies and within OCT. Marcella knows the key players at Comcast and RCN and knows how to get results for you.

OCT Customer Service Officer, Marcella Hicks

OCT Cable Inspector
Mabel Gist


Mabel Gist has special training and a technical background to personally investigate, on site, complaints and issues people have with their cable installation or cable TV equipment. Mabel will bring her ladder and camera and document the situation and explain her findings in plain English so you understand what is happening and what it means.

OCT Cable Inspector, Mabel Gist