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 CapStat
is a performance-based accountability program that uniquely
identifies opportunities to make District government
run more efficiently, while providing a higher quality
of service to its residents. The program is modeled
after Baltimore’s CitiStat but is tailored to the needs
of the District of Columbia.
CapStat
is not a technology application; however, technology
will support the discuss4ions. Accountability sessions
are central to the program. For one hour, all executives
responsible for implementing specific actions will be
in one room to discuss performance data and explore
ways to improve government services, as well as make
commitments for follow-up actions.
The
CapStat director reports to the City Administrator.
Each District agency will participate in the sessions.
Agency directors will prepare for the sessions by examining
what they measure, whether they can improve their performance
measures, and the accuracy of their performance data.
Staff from the Office of the City Administrator will
work very closely with directors to help them prepare
for CapStat sessions.
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